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REIMBURSEMENT PROCESS

 In News

After the latest decisions taken by the French government concerning the Covid-19 crisis, we had no other choice than to cancel the 2020 edition of MB Race. In order to close the 2020 chapter and to start writing a new story with you in 2021, we put in place a process for the refund of your registration. Please note that there will be no registration transfer for the 2021 edition. However, all the people who signed up for 2020 will be able to register in priority for the next edition of MB Race that will take place in Megève from 2 to 4 July 2021.

Please read carefully the following instructions in order to get your refund from your 2020 registration. You will have to make a choice before midnight, Tuesday May 12. After this date, your registration will not be longer refunded. All the payments will be made after the deadline. Please note that if you bought an extra meal, they will be automatically 100% refunded. If you bought a personalized jersey, we will send them to you and then they cannot be refunded.

STEP 1 – ACCESS TO YOUR REGISTRATION ACCOUNT

Click on the button you will find below to access to the Livetrail platform
1. Enter your name in capital
2. Enter your registration file number that you can find on the confirmation email you receive when you entered the competition
If you don’t find your registration number, please refer to the bottom of this page.

STEP 2 – CHANGE YOUR INFORMATION

You are now in your registration account where you can find a summary of the information you entered during your registration.

1. Find the “Identity” box by scrolling down
2. Click on the Change my data” button

STEP 3 – REFUND CHOICE

The window «My data» is open. You can now change your information and choose your refund option from the ones listed.

1. Go to “Other information” box by scrolling down
2. You can read : “Event is cancelled due to health crisis, what is your choice about refunding? (You have to choose before Tuesday 12th may midnight. After it, you registration will be considered like not refunded)
3. Choose one of the refund options listed in the scrolling list
4. Click “Save” at the bottom of the page and you can then close the page

IF YOU DON’T FIND YOUR REGISTRATION NUMBER?

Please follow the instructions below.

1 – CHECK YOUR EMAILS

  • Your registration number can be found on the registration confirmation sent to the email address that you gave during your registration
  • Don’t forget to check your Spams
  • You can also do a search with the sender address robot@livetrail.net

2 – RECEIVE YOUR REGISTRATION NUMBER

If, after testing the previous recommendations, you don’t find the registration confirmation e-mail well :

  • Click on the following link http://mbrace.inscr.livetrail.net/consult.php?evt=5
  • Click on “Registration number forgotten? Enter your name and click here …
  • Enter the information asked : Family name, given name and date of birth
  • An email with your registration number will automatically be sent to the email address you gave during your registration.
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